One of the major questions we get asked during our consultancy meetings is “How do I save money?” It’s a pretty common request from businesses. Yet one of the most important things that we tell companies is how the decisions that they make must never decrease the level of service that they provide to customers.
So here we have two seemingly conflicting ideas: 1) Saving as much money as possible and 2) Ensuring the quality provided to customers only ever goes up.
Luckily, those two aren’t as mutually exclusive as they first appear. We’ll go through how you can save money and improve your service at the same time.
How to Become More Efficient…
Step One: Customer Quality Comes First
This step is more of an attitude than an actionable step. If you don’t want to compromise your quality, then make that a key ideal in all of your planning. The quality of your end product or service will rarely change if you don’t make it a variable. Many companies find that their quality decreases specifically because they try to cut corners and hope nobody notices.
Whenever you or your staff find yourselves considering putting something else above quality in your priorities, you need to stop immediately and re-evaluate before it affects the end product.
Step Two: Deliver What You Set Out To, Nothing Less
If you want your business to create a high quality product or end result, then you need to have a plan of action. More importantly, you need to make sure you stick to the plan. You can accept nothing less. If you say that you’re going to have a building job done in six weeks that means six weeks, and not eight weeks. Your word should be important: If you say something is going to be done a certain way, you owe it to yourself and your future to accept nothing less.
Step Three: Deliver What You Set Out To, Nothing More
When you’re in business, it’s easy to be distracted by the newest, shiniest opportunity. Say you are contracted to build and set-up some offices. Whilst you’re on that job, someone wants you and your team to build or repair some residential homes.
If you do not have the bandwidth to support both jobs and you still try to do them, you’ll be less efficient at both and quality will plummet. Find where you are in the market, and then be the best at that, with no exceptions.
Step Four: Always Have a Goal and Always Have It in Mind
Every single project, no matter how big or small, needs to be part of an end goal. Sure, fixing up a kitchen might not mean much on its own, but if it means that it’s another street in your city where your company is considered the “go-to” company, then that is worth a lot more than the payment you receive.
I help people build goals that are realistic and achievable, and that’s the sort of goal that I recommend you find. If you feel that you could benefit from my programs for improving and maintaining high quality standards, please contact me today.